Privacy Policy

Last Updated: [Insert Date]

At Prime Development & Projects LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us or enquire about our construction and renovation services.

1. About Us

Company Name: Prime Development & Projects LTD
Business Address: 16 Farmcroft, Northfleet, DA11 7LT, United Kingdom
Email: info@primedevprojects.com
Telephone: +0791 758 4099
Website: primedevprojects.com

For applicable UK data protection purposes, Prime Development & Projects LTD is responsible for the personal information collected through this website.

2. Information We Collect

We may collect information that you voluntarily provide when you contact us, request a quotation or submit an enquiry.

This may include:

Name
Email
address
Telephone number
Property or project address
Project requirements
Preferred services
Information provided through enquiry forms
Other information you choose to provide

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device type, pages visited and general website usage information.

3. How We Collect Information

We may collect information when you:

Complete a contact form
Request a quotation
Contact us by email
Contact us by telephone
Ask about our services
Communicate with us through our website

Technical information may also be collected automatically through cookies, analytics and similar technologies.

4. How We Use Your Information

We may use your information to:

Respond to enquiries
Provide quotations
Understand your project requirements
Arrange consultations or site visits
Provide and manage our services
Communicate about projects
Maintain business records
Improve our website and services
Handle complaints and enquiries
Comply with legal and regulatory obligations

We will only use your information for legitimate business purposes or where we have another lawful basis for processing it.

5. Legal Basis for Processing

Depending on the circumstances, we may process your personal information based on:

Consent – where you have given us permission.
Contract – where processing is necessary to provide requested services.
Legitimate Interests – where processing is necessary for our legitimate business activities.
Legal Obligation – where processing is required by law.

Where processing is based on consent, you may withdraw your consent at any time.

6. Cookies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage and improve performance.

Cookies may be used for:

Essential website functions
Security
Website analytics
Performance monitoring
Remembering preferences
Marketing measurement, where applicable

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled. Where required, we will obtain appropriate consent before using non-essential cookies.

7. Analytics & Third-Party Services

We may use third-party services such as website analytics, hosting, contact-form, email or other technical providers.

These providers may process limited information on our behalf to help us operate and improve our website and services.

Third-party services may have their own privacy policies and terms. We recommend reviewing those policies where appropriate.

8. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted service providers where necessary to operate our business or provide requested services.

These may include:

Website hosting providers
IT and technical providers
Email service providers
CRM or enquiry management systems
Professional advisers
Contractors or specialists involved in your project
Government or regulatory authorities where legally required

We only share information where there is a legitimate reason to do so.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

The nature of the information
Our relationship with you
Legal and accounting requirements
Ongoing project or business requirements
Our legal obligations

When information is no longer required, it will be securely deleted or disposed of where appropriate.

11. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of information in certain circumstances.
Request restriction of processing in certain circumstances.
Object to certain types of processing.
Request transfer of your information where applicable.
Withdraw consent where processing is based on consent.

These rights are subject to certain legal conditions and exemptions.

12. Marketing Communications

If we send marketing communications where permitted, you can ask us to stop at any time.

You can unsubscribe using the relevant option in our communications or contact us directly.

We will process your request within a reasonable timeframe.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. International Data Transfers

Some service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate measures to ensure that applicable UK data protection requirements are followed.

15. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our services, website, technology, business practices or legal requirements.

The latest version will always be published on this page with an updated Last Updated date.

16. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate and try to resolve your concern.

You may also contact the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.